Return & Refund Policy

RETURNS, REFUNDS & 30-DAY GUARANTEE

We want you to be happy with your Luxgrove purchase.

If you are not satisfied with your order, you may request a return within 30 days of delivery for a refund.

To start a return, simply email support@getluxgrove.com with your:

  • Name

  • Order number

  • Reason for the return

Our customer support team will provide you with the return instructions and return address.

30-Day Satisfaction Guarantee

Luxgrove products are covered by our 30-Day Satisfaction Guarantee.

If you are not satisfied with your purchase, contact us within 30 days of delivery at support@getluxgrove.com and we will help you initiate a return.

There is no restocking fee.

Unless the product arrived damaged, defective, or incorrect, customers are responsible for the cost of returning the item.

Original expedited or priority shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@getluxgrove.comwithin 60 days of delivery.

Please include your order number and a photo showing the issue where applicable.

Once verified, we will offer you the choice of:

  • A replacement at no additional cost; or

  • A full refund for the affected item.

For damaged, defective, or incorrect items, you will not be responsible for return shipping costs if a return is required.

Returning Your Order

Before sending a return, please contact support@getluxgrove.com so that we can provide the correct return address and instructions.

Please include your name and order number with your return so we can identify and process it promptly.

We recommend using a trackable shipping service when returning an item.

Please do not send returns to an address shown on the original shipping packaging unless our customer support team specifically instructs you to do so, as our fulfilment and returns facilities may be different.

We currently do not accept in-person return drop-offs.

Refunds

Once your return has been received, we will inspect and process it promptly.

If your return is approved, your refund will be issued to your original payment method.

We aim to process approved refunds within  5 business days of receiving the return. Once the refund has been issued, your bank or card provider may take an additional 5–10 business days to reflect the funds in your account.

You will receive confirmation by email when your refund has been processed.

Order Cancellations

If you would like to cancel an order, please contact us as soon as possible at support@getluxgrove.com.

If your order has not yet entered the fulfilment or shipping process, we will cancel it and issue a full refund.

If the order has already been processed or shipped, we may not be able to cancel it. You can still request a return after delivery in accordance with our 30-Day Return Policy above.

Exchanges

If you would prefer a replacement or exchange rather than a refund, please contact support@getluxgrove.com and our team will assist you.

Restocking Fees

We do not charge restocking fees for eligible returns.

Contact Us

For returns, refunds, cancellations, damaged products, or any other order-related issue, please contact:

Email: support@getluxgrove.com
Customer Support Hours: Monday–Friday, 9:00 AM–8:00 PM

We aim to respond to customer enquiries within 24 hours

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